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Отчёты Гекс
#27522: "After I accepted to start the game, the web browser was redirected to a page that did not exist"
fixed: Ошибка исправлена
1
О чём этот отчёт?
Что произошло? Пожалуйста, выберите из нижеследующего
По какой-то причине мне был недоступен интерфейс игры
Подробное описание
• Что было изображено на экране, когда вас заблокировало? (Пустой экран? Часть игрового стола? Сообщение об ошибке?)
After I accepted to play at table 121559537, the web browser was redirected to en.8.boardgamearena.com/8/hex?table=121559537 (see screen shot). However, that URL did not seem to exist, or the webserver at en.8.boardgamearena.com was not accepting connections. If I removed the ".8" from the domain name, I could see the game, but I was a spectator in the game and could not play (first I was Visitor-318423753 and later I was Visitor-718569489, see second screen shot). Meanwhile I also kept getting red messages saying something like "unable to connect to the server; are you sure you are connected to the internet?". Naturally, I was connected to the internet.
Fortunately my opponent was gracious enough to agree to abandon the game.
I play on BGA quite often and this particular error has not happened to me before.• Какой браузер вы используете?
Mozilla v5 - Firefox 79.0 for Ubuntu
История отчёта
User Already Exists • Разработчики ещё не воспроизвели ошибку:
4 ноя 2020 16:19 • I was hoping to add screen shots, but I don't see any option to attach anything.
Een • Ошибка исправлена:
8 ноя 2020 8:00 • Thanks for your report.
We have adjusted a configuration, hopefully this is fixed. Please let us know if it happens again.
We have adjusted a configuration, hopefully this is fixed. Please let us know if it happens again.
User Already Exists • Ошибка исправлена:
8 ноя 2020 15:03 • Great, thanks. This happened to me again yesterday (not in a game I was playing, but in a game I was a spectator in). Again I was directed to a URL of the form en.8.boardgamearena.com/8/hex?table=XXX that did not exist. But presumably this happened before you adjusted your configuration, so hopefully that took care of it. I'll let you know if it happens again.
Een • Ошибка исправлена:
13 ноя 2020 19:09 • Investigation with a user encountering this issue revealed that it was linked to obsolete session cookies on the client (browser) side.
In case you run into this issue again, or if you get in a game as a spectator while you are one of the players, it means that something is wrong with your user session.
The solution is: use the back button to get back to the mainsite; log out; log in; then browse back to your game.
In case you run into this issue again, or if you get in a game as a spectator while you are one of the players, it means that something is wrong with your user session.
The solution is: use the back button to get back to the mainsite; log out; log in; then browse back to your game.
Добавить что-нибудь к этому отчёту
Пожалуйста, укажите всё, что вам кажется значительным для воспроизведения этой ошибки или понимания вашего предложения:
- Другой номер игрового стола / номер хода
- Помогло ли решить проблему нажатие F5?
- Случилась ли проблема несколько раз? Постоянно? От случая к случаю?
- Если у вас есть снимок экрана с этой ошибкой (хорошая привычка), вы можете воспользоваться Imgur.com, чтобы загрузить его и вставить сюда ссылку.